RIGHT PRODUCT FOR EVERY JOB | CARGO CONTROL LEADER

OUTSTANDING SERVICE | INDUSTRY EXPERTISE | GREAT PRICES

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RatchetSrap.com

Information

RatchetStrap.com logo, the best source of USA Ratchet Straps

TOLL FREE: 1-84-GOSTRAPS / 1-844-678-7277

SALES: sales@RatchetStrap.com
ACCOUNTING:  accounting@RatchetStrap.com
GENERAL: info@RatchetStrap.com 

We are available seven days a week and at most hours. We appreciate the time to work with you and answer any question that you might have.

Innovations. Insights. 
Advantages.

RatchetStrap.com offers practical Innovations in our ratchet straps, wheelchair restraints and safety harnesses.

Because of our relationships, no one offers better Insights into the transportation industry or our main products, cargo straps, moving straps, E track straps, wheel straps, cargo bars, chains & chain binders, and motorcycle tie downs.

Our competitive Advantages are innovative load securement and industry knowledge. 

For over 25 years, the principle driving force of RatchetStrap.com has been to be identified as one of the top suppliers of Cargo Restraints throughout the USA. Line drawing of cam buckle strapLine drawing of 2" ratchet strap

While tie downs are mandated in the United States by the Federal Motor Carrier Safety Administration (FMCSA), cargo restraint specialization has become virtually non-existent. Low barriers to entry have relegated most of the supply of Ratchet Straps, Moving Straps, Cargo Straps, E Track Straps, Chain & Chain Binders to disinterested Truck & Trailer Distributors or Big Box retailers.

RatchetStrap.com is recognized by our Innovative RatchetStrap.com™ Products and Specialized Customers who realize that cookie-cutter, commodity products are often poorly made or worse, aren’t functional.  We work with US manufacturers to provide superior solutions while our competitors have become re-sellers of low-cost products in zero-cost labor countries.

With us, warranties are measured in years and decades; our product satisfaction is unmatched.  If you’re not satisfied, you won’t pay for that part of the transaction.

We offer for sale the highest quality tie down and load securement products manufactured.  From Kevlar webbing to 304 Stainless Steel Fittings and Carbon Fiber Sleeving, the material choices we make available are unparalleled in the field of cargo control.

Our Customers are in logistics and long haul trucking; they are defense contractors and utility companies; they provide energy, drill for oil and operate wireline trucks; they are the US Military and transport by airplanes and helicopters; they do commercial construction and put up wind towers; they are engineering companies and river barge owners; they make movies and put on concerts; they move your furniture, haul cars to lots and tow your car; they grow crops and install neon signs; they boat and ride motorcycles; our customers can't move Heaven but they do move Earth.

Sign Up Today for Promotions Throughout the Year, Tailored to the Products you Buy!  Call us Toll Free or Email Us to be Added.

RatchetStrap.com is your total source for load securement & these products: Safety Harness, Cargo Bar, Wheelchair Restraint, Motorcycle Tie Downs, Moving Straps, Cargo Straps, E Track Straps, Chain & Ratchet Binders and Wheel Straps for Auto / Vehicle Straps & Towing.

RatchetStrap.com has adopted a Quality System containing a policy of continuous product improvement. Because of this strategy, RatchetStrap.com reserves the right to change specifications or appearance of RatchetStrap.com™ Products without prior notice.

Flowchart of RatchetStrap.com's Policy of Continuous Improvement

RatchetStrap.com Cash Return Policy for Customers

RETURNS

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Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products have been customized, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards

If ordered goods are refused by Buyer or returned to Seller due to Buyer's failure to accept delivery, Buyer shall remain obligated to pay the purchase price and will reimburse Seller for all shipping fees incurred by Seller, and Seller shall be permitted to impose a twenty percent (20%) restocking charge.

BUYER'S INSPECTION UPON RECEIPT OF SHIPMENT - Buyer shall inspect the goods as soon as received. If any loss or damage is discovered, Buyer must notify both the carrier and Seller immediately. Buyer is responsible for filing all claims with the carrier. Seller will cooperate with Buyer in filing claims with the carrier.

To complete your return, we require prior authorization. Email (info@ratchetstrap.com) or call (1-84-GOSTRAPS) for authorization.

There are certain situations where only partial refunds are granted: (if applicable)
* Product with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ratchetstrap.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, with prior approval. If you need to exchange it for the same item, send us an email at: info@ratchetstrap.com and send your item to: PO Box 213, Coppell, TX, 75019.

Shipping
To return your product, you should mail your product to: PO Box 213, Coppell, TX, 75019, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Shipping Rates are based on orders shipped via Ground within the contiguous U.S. If prepaid freight, a carrier will be selected by RatchetStrap.com.  RatchetStrap.com reserves the right to refuse shipment to addresses that cannot be verified.

FREE SHIPPING QUALIFICATIONS

Some orders totaling $2,500.00 in product sales will ship FREE.  Carrier will be selected by RatchetStrap.com. If customer requests expedited shipping, customer will pay any additional shipping costs. FREE SHIPPING IS NOT OFFERED TO CANADA, HAWAII, ALASKA OR THE VIRGIN ISLANDS

OTHER CHARGES

  • Sales Tax will be added to all orders shipped to TX addresses unless a valid tax-exempt number is provided.
  • Customer is responsible for all freight costs if Customer opts to select its own carrier for shipping.
  • Expedited shipping like Next-Day Air Freight delivery can be requested at an additional charge.
  • Additional freight may apply to non-stocking items that are shipped directly from vendors OR items that are longer than ordinary in length.
  • Customer is required to have a loading dock/forklift at delivery site for all orders requiring common Freight carrier. If Customer does not have a forklift or off-loading capabilities, Customer must request lift-gate services at an additional cost, which can be as high as $125 per delivery.
  • Please notify us by phone in advance if lift-gate services are needed.

 SHIPPING POLICY

Orders placed on in-stock items will generally ship within 24 hours. RatchetStrap.com drop ships orders directly from the manufacturer. Every effort will be made to accommodate EXPEDITED orders. Cut off times form most expedited shipments is 1:00 pm. Please note that if you have a change of billing or shipping address, there may be a slight delay in processing your order, which may impact shipping time. Please note that shipments are sent directly from the manufacturer and are subject to shipping times available from their docks. Please note: freight deliveries are not sent to private homes. Freight deliveries are intended for commercial addresses only. Customer is required to be present when freight deliveries are made. Customer is required to have a loading dock/forklift and operator present at time of delivery. Truck freight companies DO NOT require their drivers to unload shipments. It is the customer's responsibility to move the shipment after it has been lowered to the ground. RatchetStrap.com is not liable for any order that does not meet the above-stated requirements. If there are any additional charges related to the delivery of an order due to the customer's lack of meeting said requirements, customer will be charged any additional amounts to fulfill the order. 

RatchetStrap.com offers UPS Ground shipping (which is 3-5 Business Days - delivery based on distance to destination), USPS and LTL Shipping.

For questions related to shipping and freight, please contact Customer Service at info@RatchetStrap.com

 MINIMUM ORDERS AND FREIGHT CHARGES

Unless otherwise noted, RatchetStrap.com may pay freight on orders shipped within the contiguous United States that meet a qualifying minimum dollar amount of $ 2,500.00. Any questions regarding this amount should be directed to RatchetStrap.com by using the Contact Us Link. Customers pay shipping charges on emergency air orders and/or when the carrier is specified by the Customer. Orders for products in stock will generally ship the same or next business day, unless otherwise scheduled for a specific delivery cycle. Drop shipments are sent direct from the manufacturer and are subject to the shipping times available from their docks.

 PAYMENT TERMS, ORDERS AND QUOTES

Terms of payment shall be determined at RatchetStrap.com's discretion. All terms must be agreed to by RatchetStrap.com prior to acceptance of Customer's order. Payment shall be made by credit card, procurement card, check or some other pre-arranged method of payment acceptable to RatchetStrap.com. Where payment is made by credit and/or procurement card, such payment is subject to the approval of the financial institution issuing the card and RatchetStrap.com shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. Orders are not binding on RatchetStrap.com unless accepted by RatchetStrap.com. Any quotation provided by RatchetStrap.com will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 30 days.

PRICES, SHIPPING AND HANDLING CHARGES AND TAXES

On orders less than $2,500.00 prices do not include charges for LTL shipping and handling or taxes. Orders requiring LTL (less than truckload) delivery will not indicate the charge for this service on the customer invoice. RatchetStrap.com will contact customer with the amount to be added to the invoice before the order is processed. In all other cases, separate charges for shipping and handling will be shown on the invoice. Customer is responsible for all sales and other taxes associated with the order, however designated.

Customer is responsible for all duties and taxes when shipping to Canada

PRODUCT AVAILABILITY

Products may not be available for immediate delivery. RatchetStrap.com reserves the right, without liability or prior notice, to revise or cease to make available any or all products. If there is any revision or cessation of the product ordered by Customer, RatchetStrap.com may ship products, which have functionality similar to the products ordered, but there may be differences in the specifications or brand between what was shipped and what was ordered. RatchetStrap.com may revise or discontinue any of the products offered for sale.